At DB Fresh Food, we adhere to Indian consumer protection laws and strive to provide high-quality food products with excellent customer service. If you are not satisfied with your purchase, please review our refund and return policy below.

Returns Policy

As per Indian consumer protection laws, we offer returns under the following conditions:

  • Returns are accepted only within 7 days from the date of delivery.
  • Perishable food items are non-returnable unless they are damaged or expired upon arrival.
  • Non-perishable food items must be unused, unopened, and in their original packaging.
  • A valid receipt or proof of purchase is required for processing the return.

Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Approved Refunds

  • If approved, refunds will be processed to your original method of payment within 7-10 business days.
  • In case of a delay, please check with your bank or payment provider as processing times may vary.

Refunds for Defective or Wrong Products

In case of receiving a defective, damaged, or wrong product, customers are required to report the issue within 24 hours of delivery by emailing us with clear images of the product.

Exchange Policy

We replace items only if they are defective or damaged. If you need an exchange, please contact us with details, and we will assist you accordingly.

Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • Once an order is shipped, cancellation is not possible.
  • If an order is canceled before shipping, a full refund will be issued.

Shipping Returns

To return your product, please send it to:

Shivmurthi Verma / DB Fresh Food
H.No – 2/655/A Mandovi Paints,
Fatorda, S. B. Kadam, Molla,
Chandrawado, Fatorda, Salcete,
South Goa, Goa – 403602

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Phone: +91 8999692708
Email: info@db-freshfood.com